Refund Policy
At Truck Fump Inc., we want you to be completely satisfied with your purchase. However, as a small business selling made-to-order merchandise, we have to set a few ground rules for returns and refunds. Please read the following policy carefully before making a purchase.
Returns and Exchanges
We accept returns and exchanges for the following reasons:
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The item arrived damaged or defective.
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The item received is different from what you ordered.
Non-Returnable Items
We cannot accept returns for the following:
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Items purchased as part of a clearance or final sale.
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Items that have been worn, washed, or altered.
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Items returned due to incorrect size selection (please double-check the size chart before ordering).
How to Request a
Return or Exchange
To request a return or exchange, please follow these steps:
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Contact us within 14 days of receiving your order at [Insert Contact Email].
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Provide your order number, a brief description of the issue, and photos if applicable.
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Once approved, we will provide you with return instructions.
Refunds
If your return is approved, we will process your refund within 7-10 business days of receiving the returned item. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable.
Exchanges
If you need a different size or style, we recommend placing a new order and processing a return for the original item (if eligible) to avoid delays.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. If your package arrives damaged, please reach out to us within 14 days of delivery, and we will work with our shipping partners to resolve the issue.
Contact Us
For any questions or concerns about this Refund Policy, please reach out to us at truckfumpinc@gmail.com
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